" Desk Clerk "

Watch the video then fill in the gaps with the following words:

attractions check-out - checking - comfortable - customer - duties - efficiently - feel - friendliness
front - great - guest - management - motel - quickly - reach - running - skills - staying - tired

Press "CHECK" to check your answers. Press "HINT" to get a free letter. Press "CLUE" to get some help.
Note that you will lose points if you ask for hints or clues!

A desk clerk is usually the first person a encounters when into a hotel or a . So, in addition to performing specific , the desk clerk has the responsibility of making a first impression. It is important to be able to and follow the steps needed to get a guest checked in: being knowledgeable about - times, hotel services and local is essential. But even more important are personal warmth, and good people . When travellers their hotel, they’re often or stressed; the desk clerk’s job is to make them truly welcome and so they all make a point of at your hotel every time they’re in town. The desk is an excellent place to start if you’re interested in a career in hotel , since it allows you to learn about the many different aspects involved in a hotel efficiently and it places you on the front lines of relations.